Refund & Cancellation Policy

1. Introduction

We strive to provide a high-quality Service. This Refund & Cancellation Policy outlines our policies regarding subscription refunds, booking cancellations, and dispute resolution.

2. Subscription Refunds

2.1 Monthly Subscription Fees

Subscription fees ($39/month for Starter or $59/month for Pro) are generally non-refundable except where required by applicable consumer protection laws.

• Fees are billed monthly in advance
• No refunds for partial months or unused time
• No refunds after service has been provided

2.2 Cancellation Process

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent billing periods
• Your business page and data will be archived (not immediately deleted)
• You can reactivate your subscription at any time

2.3 Failed Payments

If a subscription payment fails:

• Your account will be suspended
• You will have 7 days to update payment information
• After 30 days of non-payment, your account may be terminated

3. Booking Cancellations

3.1 Business-Set Policies

Each business on BookingHub sets their own cancellation and refund policy for customer bookings. As a customer, you should review the specific business's policy before making a booking.

3.2 Deposit Refunds

Deposits paid for bookings are subject to the individual business's refund policy. Generally:

• Deposits may be non-refundable
• Refund eligibility depends on notice period
• Some businesses may offer credits instead of refunds
• Emergency circumstances may be handled case-by-case

3.3 Platform Role

BookingHub is a platform provider. We facilitate bookings but do not control individual business refund policies. Disputes should be resolved directly between customers and businesses.

4. Billing Errors

If you believe a billing error has occurred:

• Contact us within 14 days via our contact form
• Provide transaction details and explanation of the error
• We will investigate and respond within 5-7 business days
• Legitimate errors will be corrected or refunded promptly

5. Service Issues and Credits

5.1 Platform Downtime

If the Service experiences widespread, extended downtime due to our fault:

• We may offer partial credits at our discretion
• Credit amount will be proportional to downtime
• Credits are applied to future billing, not refunded as cash
• Planned maintenance does not qualify for credits

5.2 Feature Removal

If we discontinue a major feature during your billing period, you may be eligible for a prorated credit or early cancellation without penalty.

6. Stripe Processing

All payments are processed securely through Stripe. Important notes:

• Refunds, if issued, are processed through Stripe
• Refunds may take 5-10 business days to appear in your account
• Stripe's processing fees are non-refundable
• Currency conversion fees (if applicable) are non-refundable

7. Australian Consumer Law

Under Australian Consumer Law, you have certain rights that cannot be excluded:

• Services must be provided with acceptable care and skill
• Services must be fit for the purpose intended
• Services must be provided within a reasonable time

If we fail to meet these consumer guarantees, you may be entitled to a remedy, including refund, even if our policy states otherwise.

8. Dispute Resolution Process

If you have a dispute regarding charges or refunds:

1. Contact Us First: Lodge an enquiry through our contact form with full details of the issue
2. Investigation: We will review your case within 5-7 business days
3. Resolution Attempt: We will work with you to find a fair solution
4. Escalation: If unresolved, you may contact consumer protection agencies

9. Chargebacks

If you dispute a charge with your bank without contacting us first:

• We will provide evidence of the transaction to your bank
• Fraudulent chargebacks may result in account termination
• You will be liable for chargeback fees if the dispute is unsuccessful

Please contact us first - we're happy to resolve issues directly.

10. Refund Request Process

To request a refund (where applicable):

1. Lodge an enquiry through our contact form
2. Include your account email and transaction details
3. Explain the reason for your refund request
4. Provide any supporting documentation
5. Allow 5-7 business days for review and response

11. Contact Information

For refund requests or questions about this policy: