Privacy Policy

1. Introduction

BookingHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and payment platform.

2. Information We Collect

2.1 Personal Information

When you register as a business or make a booking, we collect:

• Name and email address
• Business name and details (for business accounts)
• Phone number (optional)
• Payment information (processed by Stripe)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process bookings, payments, and subscriptions
• Manage bookings and customer interactions
• Send important updates, notifications, and transaction confirmations
• Communicate with you about your account
• Provide customer support
• Improve and analyze the performance of our Service
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Payment Processing

All payment processing is handled by Stripe, Inc. We do not store credit card information on our servers. Your payment information is subject to Stripe's Privacy Policy, available at https://stripe.com/privacy.

5. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: Stripe for payment processing and Stripe Connect
• Hosting Providers: Supabase for secure database hosting
• Email Service Providers: For sending notifications and updates
• Analytics Tools: To understand usage trends and improve the Service
• Businesses: When you make a booking, your contact details are shared with the business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits
• Access controls and authentication
• Secure hosting infrastructure

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at the details provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: