Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") outlines prohibited activities while using BookingHub ("the Service"). Violation of this policy may result in account suspension or termination.

2. Prohibited Content

Users may not upload, share, display, or promote:

• Illegal content or activities
• Hate speech, harassment, or discriminatory content
• Violent, graphic, or disturbing content
• Sexually explicit or adult content
• Malware, viruses, or harmful code
• Fraudulent business listings, scams, or misleading information
• Content that infringes intellectual property rights
• Spam or unsolicited commercial content
• Private or confidential information of others

3. Prohibited Activities

You may not:

3.1 Unauthorized Access

• Access or attempt to access accounts that are not yours
• Bypass security measures or authentication systems
• Attempt to gain unauthorized access to our servers or networks

3.2 Platform Misuse

• Scrape, extract, or harvest data from the platform
• Use automated tools, bots, or scripts without permission
• Interfere with or disrupt the Service or servers
• Generate excessive load or stress test the platform
• Reverse engineer, decompile, or disassemble the Service

3.3 Fraudulent Behavior

• Create fake accounts or impersonate others
• Abuse free trials, promotions, or referral programs
• Process fraudulent payments or chargebacks
• Manipulate reviews, ratings, or testimonials
• Use stolen credit cards or payment information

3.4 Harmful Conduct

• Harass, threaten, or abuse other users
• Engage in discriminatory practices
• Manipulate or deceive customers
• Refuse service based on protected characteristics

4. Business Listing Standards

Businesses using our platform must:

• Provide accurate and truthful business information
• Clearly state service descriptions and pricing
• Honor bookings and provide services as advertised
• Maintain professional communication with customers
• Comply with all applicable laws and regulations
• Have proper licenses and insurance where required

5. Payment and Financial Conduct

Users must:

• Use legitimate payment methods
• Not attempt to circumvent payment processing
• Handle refunds and disputes fairly
• Comply with Stripe's terms and policies
• Not engage in money laundering or financial fraud

6. Data Protection and Privacy

You must:

• Protect customer data and privacy
• Use customer information only for legitimate business purposes
• Not share or sell customer data to third parties
• Comply with applicable privacy laws
• Report any data breaches immediately

7. Enforcement

We reserve the right to:

• Investigate suspected violations of this policy
• Remove or modify prohibited content
• Suspend or terminate accounts without notice
• Withhold payments for suspicious activity
• Report illegal activity to law enforcement
• Take legal action where appropriate

8. Reporting Violations

If you encounter content or behavior that violates this policy, please report it immediately:

9. Consequences of Violation

Depending on the severity and frequency of violations, consequences may include:

• Warning: First-time minor violations
• Temporary Suspension: Repeated or moderate violations
• Permanent Ban: Serious or repeated violations
• Legal Action: Criminal activity or significant harm
• Payment Holds: Fraudulent or suspicious activity

10. Updates to This Policy

We may update this Acceptable Use Policy at any time. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this policy, contact us: